Choosing the Most Suitable People Counting Camera

To find the most suitable counting camera for specific installation environment, use People Counting Camera Selector.

Q92, Q93, Q94 Hardware Manual

Download Q92, Q93, Q94 Hardware Manual (PDF) to see out of the box description and procedures in installing the camera.

People Counting Camera Installation Tips

General Installation

  • Place the camera straight down over where the people are walking.
  • Do not tilt the camera.
  • If the floor tiles or glass window has light reflection or shadows appear on the floor, it is recommended to place a floor mat or plain carpet on the area of detection.
  • The camera logo indicates the upright camera orientation. For ease of configuration, it is recommended that camera is installed with the logo facing the people passing by.

Door Installation

  • Mount the camera where the edge of the field of view will meet the doors.
  • Mount the camera where the detection line will be in the center of the field of view. The logo on the camera should be facing the target view
  • Make sure that the doors are not opened on the detection line.

Escalator Installation

  • The recommended areas for people counting on the escalator are before a person can get on the escalator or after getting off the escalator. Not on the moving escalator itself.
  • Mount the camera where the edge of the field of view will meet the edge of the escalator.

People Counting Camera Installation Video

You can download (MP4) the installation video from ACTi Download Center.

People Counting Camera Detection Configuration

People Counting cameras count the number of people passing through a virtual line on the video image. This feature is useful for retail businesses to survey and count the number of people entering or leaving the store.

To use the People Counting feature, the parameters on the Reporting Server, Location and** Object Counting** pages must be configured on the firmware.

The pages are used to configure the following:

How to Configure People Counting?

NOTE: The camera must be installed on the ceiling to accurately detect and count the moving objects.

On the Object Counting page, a line appears on the upper left corner and a purple box (detection size) on the lower left corner for first-time configuration.

To configure or modify an existing configuration, click on “Setup” to adjust the line and define its parameters. Click “Enabled” to enable People Counting.

Size and Location of the Line

The size and location of the line can be defined by the users. Click on the line and drag to the location where you want to position it. To resize the line, click on the line drag its corners

Detection Size of Head

The purple box on the lower left corner indicates the detection size of a person’s head. Resize the box to define the size of a person’s head based on the camera view. It is recommended to keep the detection size as close to the size of people’s head to derive accurate counting.

Click on the box to show the corners, drag the upper-right corner to resize.

Reverse Direction

The camera counts people that go in or out of the line. The line has “in” and “out” indicators, “in” for inbound and “out” for outbound counting. The numbers that appear next to these indicators are the counted values. Check “Reverse Direction” to reverse the in or out direction.

Counting Schedule

The camera can be set to count only on specific time and days of the week. Check the day(s) when to activate counting and set the starting and ending time.

Send Counting Data to IVS Server

The camera can send the counting data to a Reporting Server (see Where to Save the Counting Data? on how to configure the Reporting Server). From the “Update live counting data to IVS servers”, select how often will the data be sent to the reporting server; to send data as soon as the counter is changed, select “Real-time”.

Regardless of the selected option, a Daily Counting Report will be sent every day to the Reporting Server software application based on the time set on the Reporting Server (please refer to the Reporting Server User’s Manual for more information about the configurations).

Below is an example of a live counting data on the Reporting Server, boxed with a dotted line.

Reporting Server

Up to two reporting servers can be configured for one camera.

The counting data can be sent to Server 1 or Server 2 or select “all” to send to both servers as configured on the Reporting Server page.

Where to Save the Counting Data?

Download the Reporting Server application from and save it on a computer which will be the server. The data can be sent to up to two reporting servers.

Check Server 1 or Server 2 to enable and configure the servers. Enter the computer “Network Address”, “Network Port”, and “Account” and “Password” which will used to login to the Reporting Server.

After changing any of the items above, press Apply to save the changes. The Reset button undoes the changes that have just been made but not applied yet.

How to Create the Camera Identity?

To easily identify the camera on the reporting server application, enter the camera details on the Location page.

Details can be freely written based on the user needs and application. Since the retail applications vary, two additional categories with Name and Setting parameters are provided for flexibility; common application for this is to provide more detailed location information on the report.

Other People Counting Firmware Setup Tips

  • Draw the detection line to cover the width where people will pass by. Do not draw the line to be too short to avoid missing people
  • Set the camera shutter speed to at least 1/60 or more.
  • Draw the detection line on the center of the field of view.

Using the Live People Counting Viewer

For automatic camera configuration, the Live People Counting Viewer can be used for initial installation and configuration

  1. From ACTi’s Download Center, download and install the application to the computer.
  1. Enter the camera IP address, user and password. (Default user and password: admin, 123456)
  1. Enter the Height of camera installation, then click Automatic.

The counter changes as people pass by the camera.