A built-in diagnostic tool (available from version v3.0.16.23) that generates 7 detailed reports including system specs, services, SQL DB status, and device connection info—helping users identify issues and share logs with ACTi FAE efficiently.

The DB Builder tool (integrated from v3.0.16.29) allows users to scan and rebuild NVR 3 recording databases in the event of HDD disconnection or playback data loss—minimizing downtime and data recovery costs.

Step-by-step videos and PDFs cover first-time setup, license activation, SMTP setup, manual camera integration (ONVIF), CMS adapter setup, and more—making VMS support highly accessible even for non-technical users.

The support platform empowers users—regardless of IT expertise—to handle setup, integration, and recovery processes independently, greatly reducing service dependency and operational delays.