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VMS Technical Support

Easy-to-use service tools and features for monitoring and maintaining the Video Management System
VMS Technical Support
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Video Management System
VMS Technical Support
Introduction
Video Tutorials
Troubleshooting
Features

Introduction

  • Deep Learning ALPR Camera with NVR 3
    • ACTi NVR3 efficiently manages all AI cameras, such as model A952, and shows vehicle recognition alerts directly on NVR.
  • Deep Learning Face Recognition Camera with NVR 3
    • ACTi NVR3 efficiently manages all AI cameras, such as model A426, displaying detected faces with boundary boxes and presenting face identification alerts directly on the NVR.

Video Tutorials

  • How to set a password for the first time login NVR
    • Follow the quick instructions below to set a password for the first login.
  • How to activate NVR license
    • Follow the instructions below to activate NVR license.

Troubleshooting

  • CPU, memory or network limit exceeded
    • To avoid triggering this event and at the same time save computer resources, you can change the threshold.
    [FAQs] CPU, Memory, Network Limit Exceeded (PDF)
  • Can't access the NVR server from remote client
    • If you cannot access the NVR server from the web client or workstation, this guide is for you.
    [FAQs] Can’t Access the NVR Server from a Remote Client (PDF)
  • How to Fix Recording Gap
    • In case you find gaps in the recorded video, please follow the steps below to troubleshoot the cause and solve this issue.
    [FAQs] How to Fix Recording Gap (PDF)
  • How to Setup SMTP Server
    • Please follow the steps below to setup the SMTP server. Although, you can use different SMTP servers, in this article, gmail will be used as an example.
    [FAQs] How to Setup SMTP Server (PDF)
  • How to Add Z Cameras Manually in NVR Through ONVIF
    • Z-series cameras can be manually added to the NVR3 server through ONVIF. Follow the quick instructions below.
    [FAQs] How to Add Z Cameras Manually in NVR Through ONVIF (PDF)
  • How to Allow NVR Service Through Windows Firewall
    • To avoid or fix Windows firewall from blocking NVR3 service, please follow the instructions below to do so.
    [FAQs] How to Allow NVR Service Through Windows Firewall (PDF)
  • [FAQs] How to Setup CMS Adapter
    • CMS Adapter is a support tool for the CMS Server to connect to ZNR/YVR channels for real-time viewing and playback functions through a CMS workstation or web client.
    [FAQs] How to Setup CMS Adapter (PDF)
  • How to Rebuild NVR Recording Database
    • Follow the guide to rebuild the recording database if your hard disk has disconnected accidentally or you cannot find the recording in the NVR playback page.
    [FAQs] How to Rebuild NVR Recording Database (PDF)
  • How to Get NVR Troubleshooting Log
    • Send troubleshooting logs to help our FAE team better serve you if you are having technical issues on NVR3. Follow the guide to get the log through the troubleshooting utility.
    [FAQs] How to Get NVR Troubleshooting Log (PDF)

Features

Comprehensive Troubleshooting Utility

A built-in diagnostic tool (available from version v3.0.16.23) that generates 7 detailed reports including system specs, services, SQL DB status, and device connection info—helping users identify issues and share logs with ACTi FAE efficiently.

Self-Service Database Recovery (DB Builder)

The DB Builder tool (integrated from v3.0.16.29) allows users to scan and rebuild NVR 3 recording databases in the event of HDD disconnection or playback data loss—minimizing downtime and data recovery costs.

Extensive Video Tutorials and Documentation

Step-by-step videos and PDFs cover first-time setup, license activation, SMTP setup, manual camera integration (ONVIF), CMS adapter setup, and more—making VMS support highly accessible even for non-technical users.

Hands-on Tools for Non-IT Personnel

The support platform empowers users—regardless of IT expertise—to handle setup, integration, and recovery processes independently, greatly reducing service dependency and operational delays.

Contact Us

sales@acti.com +886-2-2656-2588 +1-866-410-ACTi (2284)
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