A built-in diagnostic tool (available from version v3.0.16.23) that generates 7 detailed reports including system specs, services, SQL DB status, and device connection info—helping users identify issues and share logs with ACTi FAE efficiently.
The DB Builder tool (integrated from v3.0.16.29) allows users to scan and rebuild NVR 3 recording databases in the event of HDD disconnection or playback data loss—minimizing downtime and data recovery costs.
Step-by-step videos and PDFs cover first-time setup, license activation, SMTP setup, manual camera integration (ONVIF), CMS adapter setup, and more—making VMS support highly accessible even for non-technical users.
The support platform empowers users—regardless of IT expertise—to handle setup, integration, and recovery processes independently, greatly reducing service dependency and operational delays.
ACTi NVR3 efficiently manages all AI cameras, such as model A952, and shows vehicle recognition alerts directly on NVR.
ACTi NVR3 efficiently manages all AI cameras, such as model A426, displaying detected faces with boundary boxes and presenting face identification alerts directly on the NVR.
To avoid or fix Windows firewall from blocking NVR3 service, please follow the instructions below to do so.
To avoid triggering this event and at the same time save computer resources, you can change the threshold.
Send troubleshooting logs to help our FAE team better serve you if you are having technical issues on NVR3. Follow the guide to get the log through the troubleshooting utility.
Follow the guide to rebuild the recording database if your hard disk has disconnected accidentally or you cannot find the recording in the NVR playback page.
ACTi’s INR series VMS servers support multiple RAID levels. This video demonstrates how to create a RAID 5 volume using the MegaRAID utility to build a storage system that offers both redundancy and performance.
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